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If you do not know your login password, please enter the email address you used when registering your account.
You can reissue your password from "Forgot your password?" on the site login screen.

Please contact us by e-mail to that effect. Support will delete it.

Yes. Shipping is required for standard deliveries.
For details, please refer to " Delivery ".

It is possible as long as the order has not yet been prepared for shipment.
Please contact us by email or phone.
Due to shipping schedules, we may not be able to cancel your order.

It is possible as long as the order has not yet been prepared for shipment.
Please contact us by email or phone with your desired delivery date and time.
Due to shipping schedules, we may not be able to cancel your order.

Please indicate that you would like a receipt in the remarks column when ordering.
If there is an address and a proviso, please include it as well.

In the remarks column at the time of ordering, please fill in the effect of the office stop together with the office name.
The delivery company is Sagawa Express only, so we only accept orders for delivery to Sagawa Express sales offices.
It is not possible to specify the stop at the office of other shipping companies.

After the product arrives, it will be shipped when all the ordered products are available.
We do not accept partial delivery of products.

If you do not specify the delivery date and time, if you order by the morning (11:59) of the delivery business day,
We will ship the product within the same day.
*Depending on the stock status, it may take some time to ship.

Our store ships only by Sagawa Express. (Excluding some remote island areas)
It is not possible to specify the delivery company.

We do not ship overseas.

Please indicate your preference in the remarks column when ordering.

Please enter the address where you would like to receive the package.
*If the name on the nameplate and the delivery address are different, please enter 〇〇 in the address.

You can choose from cash on delivery, credit card, Amazon Pay, and Google Pay.
(A handling fee may be required depending on the payment method.)

For regular flights, we currently accept one of the following payment methods.

・Credit card
・Shop Pay
・Google Pay

Depending on the convenience of the customer after the product has been shipped, regardless of whether or not it has been opened.
We cannot accept returns or refunds.

We will cancel your order and you will have to place a new order.
Please contact us by e-mail or telephone to inform us of the cancellation of your order.
Depending on the shipping schedule, it may not be possible to cancel (change) the order.

Depending on the convenience of the customer after the product has been shipped, regardless of whether or not it has been opened.
We cannot accept returns or refunds.

We take all possible measures regarding inspection, packaging, and delivery, but if the product is damaged,
Or, if it is different from the ordered product (product difference, quantity difference),
We will refund or exchange. (In this case, our shop will bear the shipping fee.)
Please contact us within 5 days after the product arrives.
We will refuse the following items even if they are defective or different from the ordered item.

・If more than 5 days have passed since the product arrived ・The product has been used by the customer
・The product has been damaged or soiled by the customer ・If the delivery address for the replacement product is overseas

We cannot accept returns or returns due to customer's convenience after the product has been shipped.